Our Services

Call us for support in times of
crisis or emergency.
We can help.

At CriSyS Mecklenburg County, we provide experienced, compassionate crisis intervention to keep individuals and their families safe within their community.

As a crisis intervention program that offers dynamic, comprehensive, and tailored care to individuals experiencing mental health crises, we work closely with community partners to ensure that each person receives the individualized care they need. Our focus is on the person’s health rather than the difficulty itself. We believe that this approach is most effective in helping individuals recover from current crises and avoid future ones.

Our program is designed to provide a continuum of care that includes prevention, intervention, and treatment services. We are available 24 hours a day, 7 days a week. Our services are free to all residents of Mecklenburg County.

Explore Our Services

Since 2006, our Mobile Crisis Team has served as the only 24/7 crisis service for Mecklenburg County. Our Mobile Crisis Team (MCT) is comprised of masters-level clinicians, clinical social workers, and professional counselors extensively trained in de-escalation and crisis intervention in the areas of mental health, substance use, situational crises, and critical incident debriefing. Upon arrival, our goal is to assess the crisis situation, help the individual arrive at a safe and stable crisis plan, and provide connection to community resources. We work tirelessly to ensure a safe and supportive environment for everyone in our community. We are committed to providing the highest level of care possible so that no one is left behind.

There is no fee for individuals in Mecklenburg County who are seeking crisis intervention services, and our team will dispatch to wherever we are needed. It is important to note that we are a voluntary program, meaning we require the consent of someone at the dispatch location for a team to be dispatched.

Our live phone counselors are available 24 hours a day, 7 days a week, 365 days a year to take your call. Call on us if you or someone you know is in need of crisis services. We can help. Bilingual counselors are available.

Get Help Now. Call 704-566-3410 and choose Option 1

Our Mobile Engagement Team is a community-based team of clinicians who provide short-term assistance beyond the crisis situation. The team works with individuals and families to identify and navigate connection barriers, learn the skills needed to minimize future crises, and provide connection to community resources in a timely manner.

Our Mobile Engagement Team will work with individuals and families for up to three months to establish long-term plans and ensure the individual is connected to the right resources to achieve lasting recovery.

Let our experienced clinicians support you as you move towards a life of recovery.

Through our partnership with the Charlotte-Mecklenburg School System (CMS), our CMS Team is solely dedicated to working with students within the CMS system who are experiencing a mental health crisis. Our CMS team consists of two licensed clinicians who respond to crisis situations, working with students and their loved ones to arrive at a safe and stable crisis plan and provide connection to community resources. Throughout the summer months, our clinicians continue to provide support through summer camps and summer therapy.

Here at CriSyS, we are here for you and your child year-round.

Hours of Operation: Monday - Friday, 7:00 am - 5:00 pm
Phone Number: 704-566-3410 option 1

Our Community Policing Crisis Response Team (CPCRT) is a partner of the Charlotte-Mecklenburg Police Department (CMPD). Our CPCRT team consists of 12 clinicians paired with 12 licensed Crisis Intervention Trained (CIT) officers to provide humane, compassionate, and effective law enforcement response to behavioral health and substance use calls within the Mecklenburg Community. In addition, our team is trained to provide grief support and resources to individuals impacted by situations of violence or self-harm.

Our CPCRT team is committed to providing the crisis intervention resources necessary to maintain the safety and security of everyone in our community.

Hours of Operation: 7 days a week, 7:00 am-midnight

I cannot thank you enough for your continued partnership and support. The team that assisted us last week with a DWI client probably saved his life. He is in ICU right now but looks like he will be moved to a regular bed soon. I really appreciate your team's quick response, care and concerns for the members of our community. Thank you!
CMPD Partner/Provider

The Mobile Crisis Team provided excellent service and resources to help my wife receive mental health treatment.
Mecklenburg County Resident

The counselor that I spoke with was awesome. She provided a game that helped [my son] express his feelings in a fun way.
Parent of a CMS Student

Due to CPCRT, the consumer was given the medical attention he needs and will hopefully get the mental assistance he needs as well. Both of these individuals did their job flawlessly and I cannot thank them enough. This call would have ended up in a use of force on the consumer. Thanks to both individuals, the call ended the way it should have with the consumer being taken to the hospital for care. Thank you!!
CMPD Partner

Talking with mobile crisis team helped me to put things into perspective and realize that I am not alone.
Mecklenberg County Resident

You are Resilient. Recovery is Real.

Let CriSyS Mecklenburg County help you find the support you need to be safe in your community and live a brighter tomorrow.

Get Help Now

(704) 566-3410Select Option 1